Last Updated: December 13, 2025
Company: DotArtisan ("we," "us," or "our")
This policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace.
2. Information We Collect
Personal Information You Provide:
- Account and Profile Data: Name, email address, username, password, profile picture, biography (for sellers), and communication preferences.
- Purchase and Sales Information: Billing/shipping addresses, payment method details, transaction history, products viewed or purchased, and seller earnings information.
- Seller Verification Information: For high-volume third-party sellers (as defined by California law), we collect business name, physical address, tax identification, bank account information, and government-issued identification to verify lawful business operations.
- Communications: Messages with buyers/sellers, support inquiries, and survey responses.
Information Collected Automatically:
- Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and browsing behavior on our marketplace.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze trends, and administer the platform. You can control cookie settings through your browser.
- Information from Third Parties:
- We may receive information from payment processors, analytics providers, and advertising partners to verify transactions and improve our services.
3. How We Use Your Information
- To Provide Marketplace Services: Process transactions, facilitate buyer-seller communication, manage accounts, and deliver purchased digital products.
- For Verification and Security: Verify seller identities (especially for high-volume sellers as required by California law), prevent fraud, screen for risk, and investigate suspicious activity.
- To Improve Our Platform: Analyze usage patterns, conduct research, develop new features, and personalize user experience.
- For Marketing and Advertising: Send promotional communications (with opt-out option), deliver targeted ads, and measure advertising effectiveness.
- For Legal and Compliance Purposes: Comply with legal obligations such as California's marketplace seller verification requirements, respond to lawful requests, and enforce our terms.
4. How We Share Your Information
- With Other Marketplace Users: Buyers see seller profile information and necessary transaction details. Sellers receive buyer information needed for order fulfillment and support.
- With Service Providers: Payment processors, cloud hosting services, customer support platforms, analytics providers, and marketing partners who assist in platform operations.
- For Legal Reasons: When required by law, subpoena, or legal process; to protect our rights, property, or safety; to investigate fraud; or to comply with California's stolen goods reporting requirements to law enforcement agencies.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
5. Your Privacy Rights and Choices
- California Residents (CCPA/CPRA Rights): Right to know, delete, correct, and opt-out of sale/sharing of personal information. Use our contact form to submit requests.
- EU/UK Residents (GDPR Rights): Right to access, rectify, erase, restrict processing, data portability, and object to processing.
- Opt-Out Options:
- Marketing emails: Use unsubscribe link in emails
- Targeted advertising: Opt-out through AdChoices or specific ad network links
- Cookies: Adjust browser settings
- Universal Opt-Out Mechanism: We honor the Global Privacy Control (GPC) signal for opt-out of sale/sharing requests.
- Managing Your Information: Access and update account information through your profile settings.
6. Marketplace-Specific Disclosures
- Seller Verification: We collect and verify information from high-volume third-party sellers as required by California law to prevent the sale of stolen goods.
- Stolen Goods Policy: We maintain a policy prohibiting stolen goods sales. Users can report suspected stolen goods via our contact form. We will notify appropriate California law enforcement agencies if we identify stolen goods sales.
- Transaction Monitoring: We monitor transactions for compliance with our policies and legal requirements.
- Third-Party Seller Responsibility: Sellers are independent data controllers for buyer information they collect directly. We encourage sellers to maintain their own privacy policies.
7. Data Security and Retention
- Security Measures: We implement technical and organizational measures including encryption, access controls, and secure protocols to protect your information.
- Data Retention: We retain personal information as needed for business purposes, legal compliance, and dispute resolution. You may request deletion of your account, subject to legal retention requirements.
- International Transfers: As a U.S.-based company serving international users, data may be transferred to and processed in the United States, with appropriate safeguards.
8. Children's Privacy
Our marketplace is not intended for children under 18. We do not knowingly collect information from children. Parents/guardians should contact us if they believe a child has provided information.
9. Updates to This Policy
We may update this policy periodically. We will notify users of material changes via email or platform notice and update the "Last Updated" date.
10. Contact Us
For privacy questions, rights requests, or concerns:
